Privacy Policy

This Privacy Policy describes how Khanya AI ("we," "us," or "our") collects, uses, and protects your personal information when you use our platform (the "Service").

1. Information We Collect

1.1 Personal Information

• Account information (name, email address, username)
• Profile information you choose to provide
• Payment information (processed securely through third-party payment processors)
• Communication data (support requests, feedback)

1.2 Usage Data

• AI agent interactions and conversations
• Platform usage patterns and preferences
• Device information (IP address, browser type, operating system)
• Log data (access times, pages viewed, actions taken)

1.3 AI Training Data

• Conversations with AI agents (may be used to improve our services)
• Custom AI agent configurations and training data you provide
• Feedback and ratings on AI agent performance

2. How We Use Your Information

• Provide and maintain our AI agents platform
• Improve and personalize your experience
• Train and enhance our AI models and agents
• Process payments and manage subscriptions
• Send important updates and notifications
• Provide customer support
• Ensure platform security and prevent abuse
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: Third-party vendors who help us operate our platform
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions
• Consent: When you explicitly agree to sharing

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication measures
• Monitoring for unauthorized access

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time.

6. Your Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Object to processing
• Data portability
• Withdraw consent

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience. You can control cookie preferences through your browser settings.

8. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification.